Privacy policy
What we collect through this website, why, and how to contact us about it.
Last updated: 11 November 2026
Who we are
Graand Exim Ltd. is a wholesale importer based in North York, Toronto, Ontario. This page explains what personal information we collect through this website and how we use it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
When you send our enquiry form, we collect your name, business name, phone number, email address (if you give it) and your message. When you call or WhatsApp us, we receive your phone number and what you tell us.
This website does not use advertising or tracking cookies, and we don't run analytics that identify you.
How we use it
We use your details only to reply to your enquiry, prepare quotes, arrange and deliver your orders, and keep business records. We don't sell your information, and we don't send you promotional messages unless you ask us to.
Who we share it with
We share information only when it's needed to serve you: for example, with the delivery company bringing your order, or with suppliers when we import a product for you. Our enquiry form is handled by Formspree, a form service whose servers are in the United States, so your form details may be stored there.
How long we keep it
We keep enquiries for up to two years. Records of orders are kept as long as tax and business law requires.
How we protect it
The website uses a secure (HTTPS) connection, and only Graand Exim staff can see enquiries.
Your rights
You can ask to see the information we hold about you, correct it, or ask us to delete it, and you can withdraw your consent at any time. Contact us using the details below and we'll respond within 30 days.
If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Contact us about privacy
Privacy contact, Graand Exim Ltd.North York, Toronto, Ontario
Phone: +1 365 228 4446
Email: [add email address]