Questions about ordering
How ordering, delivery and imports work with Graand Exim.
Buying from us
Who do you sell to?
We supply restaurants, grocers, caterers and distributors across Canada in wholesale quantities, and we also sell to individual customers. Tell us what you need and we'll help.
Do you deliver to my door?
In the Greater Toronto Area and selected other locations, yes: we deliver straight to your restaurant, store or warehouse, so you don't need to collect from a warehouse or freight terminal. Elsewhere in Canada we arrange delivery for you; ask us what's possible for your location.
Do you deliver outside Ontario?
Yes. We arrange delivery to anywhere in Canada. Delivery time and cost depend on your location and the size of the order, and we confirm both with your quote.
Is there a minimum order?
It depends on the product and where it's going. Tell us what you need and how much, and we'll confirm the minimum with your quote.
How do I get a price?
Call or WhatsApp us on +1 365 228 4446, or send the enquiry form. Rice prices move with the market and exchange rates, so we quote each order rather than publish a price list.
How do I pay?
We confirm payment terms with each quote. Regular customers can ask us about account terms.
Products and stock
Which products do you keep in stock?
Ask us for current stock of our own Graand rice and KERALA rice. Other brands, such as NAAD, and Kerala festive wear are ordered from India to match your order.
How long do orders from India take?
It depends on the product and shipping schedules, so we give you an expected arrival date when you order. For festivals such as Onam, order as early as you can.
Do you have a food import licence?
Yes. Graand Exim holds a CFIA food import licence.
Can you import a product you don't list?
Yes. We find the supplier in India and check the product, book freight to Canada, coordinate CBSA and CFIA clearance, and deliver to your store or warehouse.
After delivery
What if something arrives damaged or wrong?
Contact us as soon as possible with photos of the delivery and the problem, and we'll work it out with you.
Do you supply the USA?
Not yet. We supply Canada today and plan to serve the USA in future.